1and1 Hosting Reviews

anch - Cares only about bottom line

|86.26.254.xxx |2008-12-26

Summary: An ISP that cares more about bottom line numbers than quality.

My
embryonic web venture was hugely disadvantaged by the fact that one of their
disk mirrors had failed. Website often unavailable (as server rebooted often)
for at least a week; support was very evasive about the cause until I eventually
connected with one of their support people who revealed that the mirror was
rebuilding.

At least one week? to rebuild a disk mirror? Says to me that
they have too many users/too much data/too much load on their servers. Their
redundancy measures, in this case, just did not work.

To be fair, they
refunded one month's charges, and recently my web pages have been delivered with
less delay, but still....for any semi-serious project, I would recommend you
avoid 1and1.

Wayne - Avoid

|66.214.215.xxx |2008-12-25

I've been with this hosting company for over 2.5 years. They were great at
first, but now are just downright horrible with technical support. My business
website has been down for over a week and no one in L1 Tech Support can fix it.
Worse yet, they escalate cases that no one on the back end can fix...or has the
time to. L1 Tech Support is in the Phillipines. They are masters of apologizing,
promising, and delay. I'm still down over a simple DNS entry...and they simply
don't know how to fix it! Unbelievable. AVOID!!!

mrhandy2001 - Not worth the agrevation

|71.34.156.xxx |2008-12-13

On November 21st, I notified 1 and 1 of my decision to change to another service
provider. I received a confirmation to change transfer domain name on November
28th. I contacted 1 and 1 on December 4th. I again contacted them on December
5th via a conference call with my new service provider and domain register. I
then confirmed the domain transfer again on December 8th. My service provider
had sent three requests to transfer since November 21st. I reviewed my file
on-line and found that my account was finally cancelled via the billing module
on December 13th.

How is it that this outfit can take so long when most other
companies can have the domain transferred within 72 hours? There people are a
bunch of idiots!!! I am also sick and tired of the fake English accents and
American names (i.e. Shaun) sounds more like Rashmid to me. All of the Shaun's I
know do not talk in broken English. I have not sat since November 21st withou...

mike - It is their problem!

|72.185.175.xxx |2008-12-13

I absolutely hate 'help desks' that insist the problem is not theirs, but yours.
Welcome to 1and1.

For 7 days, 80% to 90% of the time I was unable to access
any of my sites hosted with them due to 500 errors. The errors were being caused
by something OUTSIDE of my account and not with my sites (which have been
running fine for over a year).

It took me 3 days to convince 1and1 that
there was a problem with the server. The first 3 days were dealing with
'answers' from the 'help' desk that ranged from 'Delete your cookies' (yea..
right.....) to 'Convert to PHP5' (had anyone bothered to look, they would have
seen all my sites have been running as PHP5 for nearly a year)...

Finally one
day they decided to forward my ticket to the 'admins'. I think 'admins' is just
another name for 'black hole'. Every day my site was down, and every day I got
back the same thing: 'Your ticket has been closed, there is plenty of
memory/C...

Tom - Nothing bad to say

|99.243.148.xxx |2008-11-21

I've been a customer of 1and1 since around 2003 when they were offering their
free hosting package for 3 years. Since then I honestly have nothing to gripe
about with them. Their support is great as web hosting goes. But as someone who
has had a website and has actually worked as an admin for some time, I could be
just brushing off some things others might find annoying and don't consider any
of the minor issues as having relevence at all.

Here's a set of questions you
might want to ask hosting companies with regards to their services:
http://www.microdevsys.com/WordPress/?p=470

All in all not a single one I
called from the dozen or so, has had technical support where two support staff
on two different occassions / days gave me the exact same answer. The answers I
got were always close but never the same. From the dozens of hosting companies I
called, none had this 100%. For me, that's expected and is the only thing I keep...

Brady - Good experience

|72.213.161.xxx |2008-09-25

I've actually had a pretty good experience with 1and1. I have 5 packages with
over 30 domains and have had very little trouble with them. I will say, their
support is a pile of.. well, you know. However, their pricing is excellent,
packages excellent, and I've never been down... except....

When I first
started using 1and1, I was down every few days, and at one point, 4 days.
Completely unacceptable. I solved this problem by sending an e-mail to customer
support explaining that they should expect a lawsuit for false advertising if
the downtime continues (they guarantee 99.99% uptime per yer). Finally, someone
smart switched my data to another server, and I've never had a problem since.
None what-so-ever. If anyone else has a similar problem, I hope my solution
works for you as well.

Their affiliate program actually does pay - I've
earned just a small amount with it.

Something I learned a few years back -
keep your d...

Tanaka - Hate this company

|67.159.170.xxx |2008-09-22

Absolutely horrible hosting company. Downtime for my business package is every
other week, and its usually down all day for them to fix it.
I am leaving this
month to another hosting and I completely hate this company.

3.26 Copyright (C) 2008 Compojoom.com / Copyright (C) 2007 Alain Georgette / Copyright (C) 2006 Frantisek Hliva. All rights reserved."

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